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Thank you for choosing AC⁺ Medical Group. This service policy outlines our service standards, client responsibilities, consultation rules, privacy guidelines and related terms for all our wellness‑related services and products.

1. Consultation & Service Scope

Our team provides wellness assessment, product guidance and regenerative‑wellness‑related information support. All content shared is for wellness reference only and shall not be interpreted as medical diagnosis, medical advice or treatment prescription.

We do not offer remote medical diagnosis. Where physical health concerns exist, we strongly recommend you consult a qualified local healthcare practitioner before starting any new wellness routine. Our service team will answer product‑related questions, explain usage guidance and walk you through pre‑service preparation requirements.

2. International Client Service

We support international clients from different regions. Multilingual support is available for routine inquiries. Please note that service response time may vary due to time‑zone differences. We aim to reply to all valid customer inquiries within 2‑3 business days.

All clients shall confirm local import rules, relevant regulations and permitted usage status for our products in their own country or territory before placing an order. It is the client’s responsibility to comply with local regional laws and import requirements.

3. Privacy Protection

We strictly respect client personal information. All health‑related information, consultation records and personal data you submit will be stored confidentially. We will never sell, rent or distribute your personal data to any third‑party entities for marketing purposes.

Only authorized internal service staff can access your records for the purpose of delivering our services.

4. Product‑related Service

  • All products are manufactured following standardized laboratory workflows. Product specifications, ingredient descriptions and usage instructions are fully listed on product pages. Please read product information carefully before purchase.
  • For device‑type products, users must strictly follow official user manuals for operation. Improper self‑operation caused damage will not be covered by our service support scope.
  • Our support team can assist you with questions about product features, storage requirements and correct operation steps.

5. Order, Cancellation & Return Terms

Due to the special nature of biotech wellness products, once packages are opened or seals are broken, returns cannot be accepted. Unopened, unused intact products may be eligible for cancellation or return request within 7 calendar days upon receipt, subject to review. Shipping costs for return delivery are borne by the customer.

We reserve the right to reject return requests for products that show signs of being opened, damaged, misused or expired.

6. Limitation of Liability

AC⁺ Medical Group products and services are designed for wellness support. Individual user experience and effects will differ from person to person. We do not guarantee specific physical outcomes for every user.

We shall not be liable for any discomfort, health conditions or adverse results caused by improper personal operation, failure to follow official guidance, pre‑existing health issues or disregard of professional medical advice.

7. Policy Revision

AC⁺ Medical Group reserves the right to update this service policy at any time. Changes will take effect once published on our official website. It is customers’ obligation to review this policy periodically.

Disclaimer: All statements within this service policy are for commercial service management only, and do not constitute any form of medical commitment.